Operational Support and Maintenance

OCEM’s latest service offering, PRIME is a unique service that guarantees 24/7 operations of our customers’ airfields by ensuring required spare parts are delivered on time in any emergency. We realize that airport operations are time-critical and need to be available 24×7. Hours lost due to the closure of a runway or taxiway can strain airport operations and availability, leading to a substantial loss in revenues. With PRIME, we can ensure customers minimal to no downtime as every emergency can be dealt with efficiently and speedily.

PRIME also guarantees access to OCEM Airfield’s valuable technical expertise via specially organized calls to discuss technical queries, how to best maintain an airfield, how to ensure 24/7 operations, the latest regulations, and so much more.

When needed, we can extend PRIME with our Augmented Reality (AR) assisted Remote Maintenance offering – PRIME PREMIUM assures an OCEM in-house technical expert is readily available for a call with your field technicians for on-the-spot resolution.

OCEM’s Augmented Reality assisted Remote Maintenance enables real-time monitoring of the situation such that instantaneous collaboration is achieved between the expert/s at the office with the technician in the field. The solution involves the technician wearing Smart Glasses connected to the expert’s PC/laptop. The expert can then assist and precisely identify the problem by drawing indications that overlap with the image in real-time. This guides the field technician on where to operate and how to intervene. The solution is tailored to resolve customers’ problems with minimum time and maximum accuracy, cutting the cost of multiple on-site trips.

Our promise to the customer is simple – to always be available. We have a 24×7 presence in airports that deploy our AGL services end-to-end, even deploying customer care staff on the airport premises if need be. We have 10 Sales & Technical Support centers spread worldwide, with a solid local presence in Italy, France, Spain, North Africa, the United States, Mexico, India, and China. Our network allows us to serve our airports in real-time, assuring our customers zero service interruption and complete system and infrastructure availability.

OCEM also has access to its holding group company, Aretè & Cocchi Technology‘s comprehensive sales support and distribution network, active in 90+ countries.

To provide an always-available stock of spares, customers can subscribe to our Spare Parts management program. Functioning like an insurance package, they pay a nominal fee to keep their spares in our stock which can be made available as and when the need arises.

For years now, we have conceived our innovative LED solutions to keep maintenance costs in check. We also offer a wide range of maintenance contracts, including regular predictive maintenance, corrective maintenance, and extraordinary maintenance. Customers can opt for single or multiple options depending upon their service continuity requirements.